- About Aviyas Consulting
Aviyas Consulting – Service Excellence Training & HR Consulting
We are a Canadian HR consulting and training firm working with organizations that want their people function to be a genuine advantage rather than an administrative burden.
Service Excellence Training
Our customer service training programs are developed around your brand, culture, and operational requirements. We work with hotels, contact centres, restaurants, retail, wellness, and healthcare organizations, as well as construction and solar operations. Our programs cover service standards, guest experience, telephone and digital service, upselling, and supervisor coaching, and are reinforced through ongoing refresher training and new hire onboarding.
HR Consulting Services
We provide HR policy development, employee handbook creation, SOP and process design, employee engagement programs, performance management frameworks, HR audits, and talent acquisition support. Each is built to align with the market you operate in, and written for practical use by your team.
- What Drives Us
Expert HR & Training Solutions
Aviyas Consulting is a boutique consultancy providing customer service training and human resources consulting to small and mid-sized organizations. We deliver service excellence programs for teams at every level, and build the HR infrastructure that supports them: policies, standard operating procedures,
employee engagement, performance management, and HR audits.
15+
Years of HR experience
200+
Businesses supported
50+
Training programs delivered
98%
Client satisfaction rate
- Our Values
The Values That Drive Us
These values determine how we work and how we advise. They shape every engagement, from the first
conversation to the years that follow.
Partnership
Our partnership continues beyond your program's completion. We structure our relationships for the long term, with continued reinforcement as your teams, requirements, and organization change.
Experience
We bring over 25 years of experience across customer service, education, telecommunications, and retail, as well as construction and solar operations. Every recommendation reflects practice that has been tested in operating environments.
Adaptability
Our programs and frameworks are shaped around your brand, culture, and operational requirements, and adjusted as your organization changes.
Excellence
Our work is delivered to a standard that withstands scrutiny. Programs are built to produce lasting change in how teams perform, and the frameworks behind them are written to hold up in practice.
Workplace Excellence
Respect, harassment prevention and health and safety obligations.
- What Drives Us
Mission, vision and values
Our Mission
To give every organization we work with the HR foundation it needs to grow — practical strategy, sound policy and capable leaders, delivered without jargon and built to last beyond our engagement.
Our Vision
To be the HR partner Canadian employers call first — recognized less for the size of our firm than for the quality of the judgement we bring to difficult people decisions.
Our Mission
Integrity before revenue. Clarity before cleverness. Partnership before transaction. We would rather lose a project than deliver something we know will not work.
- Our Foundation
Principles that shape every engagement
These are not wall posters. They are the standards we hold each other to on live client work.
Integrity and trust
We give the same advice whether or not it extends the engagement. Confidentiality is absolute, and conflicts are disclosed immediately.
People first
Every policy affects a real person's working life. We design with both the organization's needs and the employee's experience in view.
Excellence and impact
We measure ourselves on what changed after we left — retention, readiness, engagement — not on the thickness of the report.
Innovation and growth
Employment law, workforce expectations and hiring markets shift constantly. We invest in staying genuinely current, not nominally certified.
- Our Journey
Fifteen years of building people functions
From a single consultant taking on overflow HR work to a national practice supporting organizations in nine provinces — the growth has been steady, referral-led and deliberate.
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2011 - Aviyas Consulting founded
Established in Toronto to serve small and mid-sized employers who needed senior HR judgement without a senior HR salary.
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2014 Training practice launched
Added facilitated leadership and workplace training after clients kept asking who could deliver the programs we recommended.
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2017 Expanded beyond Ontario
Built provincial compliance capability to support clients operating across multiple employment standards regimes.
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2020 Remote and hybrid advisory
Helped over sixty organizations rewrite policy, restructure teams and manage the workforce implications of distributed work.
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2023 Outsourced HR retainers
Introduced ongoing advisory retainers, giving growing companies a fractional HR department at a predictable monthly cost.
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Today 200+ organizations supported
Serving healthcare, technology, education, manufacturing, non-profit and professional services clients across Canada.
- Leadership
The people you'll actually work with
Every engagement is led by a senior consultant. You will not be handed to a junior team after the proposal.
Founder & Principal Consultant
Director, Learning & Development
Senior Consultant, Employee Relations
Full biographies and photography to be added during content handover.
- Why Chosse Us
Why organizations choose Aviyas
Discover why organizations trust Aviyas Consulting for practical guidance, long-term partnerships, and measurable business results.
01
Specialized Expertise
We focus on a limited number of clients, which allows us to develop detailed knowledge of each organization and provide guidance based on your specific challenges rather than general practice.
02
Direct Access
Clients work directly with an experienced consultant throughout the engagement. There are no account layers between you and the person doing the work.
03
Scalable Support
HR and training support can be scaled to your current requirements, which suits organizations with fluctuating demand or seasonal operations.
04
Project or Ongoing Engagement
We are engaged for defined projects such as compliance audits, policy development, or training delivery, and for ongoing partnerships that continue as your organization grows.
05
Programs Built for Your Organization
Every program and framework is developed around your culture, goals, and operational reality.
Need a custom HR solution?
Tell us what is happening in your organization and we will scope something that fits your budget and timeline.